FAQs

 

FAQs - Frequently Asked Questions

Shopping

How do I place an order?

1. Browse our products 2. Add items to your cart 3. Proceed to checkout 4. Enter your shipping and payment details 5. Confirm your order

 

Do I need an account to shop?

No, you can checkout as a guest. Creating an account helps you track orders and save favorites.


What payment methods do you accept?

We accept all major credit and debit cards. Afterpay coming soon

 

Shipping & Delivery

How much is shipping?

  • Standard Shipping: $10nzd (free on orders over $100)

 

How long does delivery take?

  • NZ/Australia/U.S.A 7-10 business days - 

 

Do you ship to remote areas?

Yes! We ship nationwide, including remote areas. 

 

Can I track my order?

Yes, you'll receive an email with your tracking number when your order ships.

 

Do you offer international shipping?

Currently, we only ship within New Zealand/Australia AND U.S.A

 

Returns & Refunds

Request a Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
  • Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

 

How do I start a return?

Use the contact us form

 

Is return shipping free?

no return shipping will be at the rate specified for the cost that it took to send the product

 

Can I return opened products?

Opened or used products cannot be returned (hygiene reasons). We want to protect all our customers.

 

Products

Are your products authentic?

Yes! All products are sourced from authorized distributors. We guarantee 100% authenticity.

 

Are products vegan/cruelty-free?

Many of our products are, but it varies by brand. Check individual product descriptions for certifications.

 

How do I know which product is right for me?

Check product descriptions for skin type suitability. .

 

What's the shelf life of these products?

Most products have a 2-3 year shelf life from manufacture. We check expiration dates before shipping.

 

Do you have gift sets available?

Yes! Check our Collections section for curated gift sets and bundles.

 

Account & Orders

How do I create an account?

Click "My Account" and follow the registration process.

 

I forgot my password

Click "Forgot Password" on the login page and follow the email instructions.

 

How do I view my order history?

Log into your account to view all previous orders and their status.

 

Rewards & Newsletter

How do I join the newsletter?

Sign up on our website with your email to receive updates and exclusive offers.

 

Are there loyalty rewards?

Coming soon! Stay tuned for an exciting rewards program.

 

How often will I receive emails?

We send updates about new products, sales, and special offers. You can unsubscribe anytime.

 

Security & Privacy

Is my information safe?

Yes! We use SSL encryption for all transactions. Your data is secure.

 

How is my personal information used?

We use your information to process orders, send updates, and improve our service. See our Privacy Policy for details.

 

Can I opt-out of marketing emails?

Absolutely. Unsubscribe links are in every email, or contact us to manage preferences.

 

Still Need Help?

Email: contact us form Hours: Monday-Friday, 9am-5pm NZST Instagram:  TikTok: 

We're here to help!