Shipping Information

Shipping Within New Zealand

We're proud to offer fast, reliable shipping across Aotearoa.

 

Shipping Options

Standard Shipping - Cost: $10 (FREE on orders over $100) - Delivery Time: 7-14 business days nationwide - Best For: Budget-conscious shoppers with flexible timelines

 

Delivery Times by Region

New Zealand/Australia/USA: 7-14 business days 

Shipping Day & Cutoff

- Cutoff Time: 12pm NZST - Orders placed before 12pm: Ship same day - Orders placed after 12pm: Ship next business day - Shipping Days: Monday-Friday (excluding public holidays)

 

Tracking Your Order

1. You'll receive a shipping confirmation email with tracking details 2. Click the tracking link to monitor your package 3. Most couriers offer SMS updates 4. Estimated delivery date provided at checkout

 

Special Shipping Notes

International Addresses We currently only ship within New Zealand/Australia AND U.S.A. If you need international shipping.

Public Holidays Orders placed on public holidays may be processed the next business day.

Delivery Issues

Package Not Arrived? 1. Check your tracking for estimated delivery 2. Wait 2 business days past estimated delivery 3. If still not received, contact us with your order number

Package Damaged? 1. Take photos of the damage 2. Contact IN OUR CONTACT US FORM BELOW within 48 hours 3. We'll arrange replacement or refund

Lost Package? We work with couriers to trace lost packages. Contact us immediately for assistance.

 

Questions?

Use the conts us form and we will get back to you.

Hours: Monday-Friday, 9am-5pm NZST

We're here to help!